Refund policy
Refund & Return Policy
At Tec15, customer satisfaction is important to us. Please review our policy carefully before making a purchase.
No Refund Policy
All sales are final. We do not offer refunds, returns, or exchanges for change of mind, incorrect selection, or personal preference.
By completing a purchase, you agree to this policy.
Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at:
To process your request, please provide:
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Order number
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Clear photos or videos of the product and packaging
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Description of the issue
After reviewing the case, Tec15 may provide:
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A replacement product, or
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A refund if the item is confirmed to be defective or incorrect and replacement is unavailable
Items reported after the allowed timeframe may not be eligible for review.
Non-Returnable Items
We do not accept returns or refunds for:
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Sale or discounted items
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Gift cards
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Personal care products
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Customized or personalized products
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Perishable goods
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Products damaged due to misuse or improper handling
Return Conditions for Approved Cases
If a return is approved due to product defect or shipping error:
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The item must be unused and in original packaging
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Proof of purchase is required
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Returns sent without prior approval will not be accepted
Return instructions will be provided by our support team after approval.
European Union Customers
For orders shipped to the European Union, customers may have rights under applicable consumer protection laws, including a 14-day cooling-off period where legally required.
However, this may not apply to certain product categories such as personal care, customized items, or opened/used products.
Contact Us
For any questions regarding your order or this policy, please contact: